~ The products (Goods) that Royal Present Embroidery offers are digital programs for embroidery machines. Due to the digital nature of the product there are NO REFUNDS OR RETURNS OF PAYMENTS whatsoever. It is Buyer’s responsibility to check and choose properly compatible with their embroidery machine size and format of the product.
~ Delivery of the Goods is always free of charge.
~ Delivery obligations of the Seller are deemed to be fulfilled, when the purchased by the Buyer Goods are sent on the e-mail, given by the Buyer
~ After the purchase, the product is available for downloading immediately. The Buyer gets a link, where they can download a ZIP folder, containing files with the product. BEFORE making an Order, Buyer should make sure that the computer has all the settings for the “unzipping” the folder with files.
~ If you haven’t received the design you ordered, log into your personal account (My account) and download the file from there.