Information regarding data privacy

Data Protection

Dear users,

We would like to take this opportunity to share information with you regarding data protection related to our online and mobile offers. These include:

Our website https://royal-present.com

As well as all apps for iOS and Android

Introduction

We, Royal Present Embroidery SIA, Priedaines iela 13 – 5, Rīga, LV-1029, Latvia, which is a manufacturer of high-end machine embroidery designs, are responsible for the processing of your personal data as a user of our offers within the meaning of the General Data Protection Regulation (GDPR).

Our contact details are:

Royal Present Embroidery SIA, Priedaines iela 13 – 5, Rīga, LV-1029, Latvia

E-Mail: [email protected]

We take the protection of your privacy and your personal data very seriously. Therefore, we only process your personal data in accordance with the content of this privacy policy and the GDPR.

The objective of this Privacy Policy is to inform you, which personal data we process in our online and mobile offers about you, for what purpose this happens, and according to which legal basis this processing is permitted.

Data Protection Officer

You can reach our Data Protection Officer at: [email protected]

Personal data

Personal data means any information relating to an identified or identifiable natural person; a natural person is considered as being identifiable, directly or indirectly, in particular by means of an identifier such as a name, location data, e-mail. Information that cannot be linked to your identity (such as the number of online users), on the other hand, is not personally identifiable information.

You can use our online and mobile offers without revealing your identity or providing any personal data. When buying in our online shop and the apps, we collect your personal information (name, location data, e-mail).

Storage of personal data

We will store your data on specially protected servers. Technical and organizational measures protect against unauthorized persons’ loss, destruction, access, modification, or dissemination of your data. Access to your data is only possible for a few authorized persons. These are responsible for the servers’ technical, commercial, or editorial support.

Legal basis of data processing

Insofar as we obtain consent to process your personal data, Art. 6(1) lit. (a) GDPR serves as the legal basis for data processing.

Insofar as your personal data is processed because this is necessary to fulfill an order or in the context of an order relationship with you, Art. 6(1) lit. (b) GDPR serves as the legal basis for data processing.

As a legal basis for the data processing, Art. 6(1) lit. (f) GDPR applies if the processing of your personal data is necessary to safeguard the legitimate interests of our company, fundamental rights and fundamental freedoms do not require the protection of your personal data.

As part of this Privacy Policy, we will always state the legal basis on which we base the processing of your personal data.

Your data is encrypted and transmitted over the Internet. We use SSL encryption (Secure Socket Layer) for data transmission.

Destruction of data and storage duration

We permanently delete or block your personal data whenever the purpose of the storage is omitted. However, it can also be stored if this is provided for by the legal requirements to which we are subject, for example, to statutory retention and documentation obligations. In such a case, we will delete or block your personal data after the individual requirements.

Data processing with the general use of our offers

Information about the usage and communication device you are using

Each time you access our online and mobile offers, we collect the following information about the device you are using: the IP address, the request from your browser, and the date and time of this request. In addition, the status and the amount of data transferred are recorded as part of this request. We also collect product and version information about the browser used and the operating system of the device, as well as the Internet service provider. We continue to track which website accessed the service.

The legal basis for the processing of this data is Art. 6(1)(f) GDPR.

We process this data so that the content, for example, the website, can be displayed on your device. In addition, we use the data for the operation of the online and mobile services and to detect and eliminate errors, to determine the utilization of the online and mobile services, and to make adjustments or improvements.

At the same time, these purposes justify the legitimate interest within the meaning of Art. 6(1)(f) General Data Protection Regulation (GDPR).

The IP address of your device will be stored only for the time of use of the online or mobile offer and then deleted or shortened. The data is stored for a limited period of time.

Use of cookies

We use cookies. These are small text files stored on your computer and store specific settings and data for sharing with us online about your browser. A cookie usually contains the name of the domain from which the cookie file was sent, as well as information about the age of the cookie and an alphanumeric identifier. Depending on content and storage duration, there are different types of cookies. Most of the cookies we use are so-called “session cookies”, which are deleted when you end your browser session. In addition, there are some long-lasting cookies by which we are able to recognize you as a visitor. Many cookies come directly from us, in addition, the storage and evaluation of individual cookies come from service providers (so-called “third-party cookies”).

We inform you about the use of cookies in advance with a corresponding note on a banner.

Some cookies are technically required in order to enable you to use our online and mobile services. These cookies allow us to collect and store the following data:

  • Language settings
  • Search settings
  • Contents of an online form
  • Information for identifying or authenticating the user
  • Products in the shopping cart
  • Products on the favorites

In addition, on our website, we use cookies that allow an analysis of your user behavior, so-called analysis cookies. These cookies allow us to collect and store the following data:

  • Frequency of page views
  • Searches
  • Use of Internet page functions

Your data collected by means of cookies are pseudonymized so that the data cannot be matched to the respective user.

The legal basis for the processing of data using cookies is Art. 6(1)(f) GDPR.

Cookies allow us to recognize your computer and make any presets available immediately. Cookies help us improve the online offer and offer you a better and more user-friendly service. The use of cookies is necessary to make our online offers easier. Some features can only be provided through the use of cookies. This concerns the search, online forms, customer account, shopping cart, and notepad.

We use analysis cookies to improve and optimize the quality of our online offers and their content.

At the same time, these purposes justify the legitimate interest within the meaning of Art. 6(1)(f) General Data Protection Regulation (GDPR).

The technically necessary cookies we use are so-called session cookies, which are automatically deleted after the end of the browser session. The remaining cookies are stored on your computer. You can delete these saved cookies yourself at any time. Most browsers are also set to accept cookies automatically. However, you can disable the storage of cookies or set your browser to notify you when cookies are sent. Please note that you may be limited or unable to use our online service if you refuse to accept cookies.

To analyze the user behavior for the purposes mentioned above, we use the following programs, which in turn use cookies as explained. The stored data will be deleted as soon as it is no longer needed for the purposes mentioned.

Registration

You can register as a user in our online and mobile offers. To do this, you must enter the data requested, for example, name and e-mail address. We also record the date and time of registration and the IP address. As part of the registration process, we obtain your consent regarding using the data.

The legal basis for the processing of data for registration is Art. 6(1)(a) GDPR. Insofar as you register for the fulfillment or initiation of a contract with us, the legal basis for processing the data is additionally Art. 6(1)(b) GDPR.

Registration is required to fulfill or initiate a contract for certain services.

We will store the data for as long as necessary to fulfill the contract. In addition, we store this data for the fulfillment of post-contractual obligations and due to commercial and tax retention periods for the statutory period. This retention period is usually ten years at the end of the respective calendar year.

Order processing for orders via our online shop

We use your personal data for orders only within our company.

For order processing, we work together with different companies, which are responsible for payment processing. We ensure that our partners comply with the data protection regulations.

The legal basis for this is Art. 6(1)(b) GDPR. The processing of your personal data is required to fulfill the contract with you.

The data will be stored by us for as long as necessary to fulfill the contract. In addition, we store this data for the fulfillment of post-contractual obligations and due to commercial and tax retention periods for the statutory period. This retention period is usually 10 years at the end of the respective calendar year.

Payment processing for orders, PayPal.

Depending on the chosen payment method, the payment processing for orders may take place through the involvement of a service provider.

When paying by credit card, your necessary data such as name, address, and purchase data will be forwarded to the respective credit card company.

If you pay via PayPal, you will be redirected to PayPal’s website via a link. Your personal data will be processed. This data relates to your name, your address, your e-mail address, any telephone numbers, and account or credit card information. Please refer to the General Terms and Conditions, Terms of Use, and Privacy Policy of PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg on the website: https://www.paypal.com/

Payment processing for orders, QuickPay.

If you pay by QuickPay, you will be forwarded to the website of https://quickpay.net. Your personal data will be processed. This data relates to your name, your address, your e-mail address, any telephone numbers, and account or credit card information. Please refer to the General Terms and Conditions, Terms of Use, and Privacy Policy of QuickPay, which can be found under: https://quickpay.net.

The legal basis for payment processing is Art. (6)(1)(b) GDPR. The processing of your personal data is required to fulfill the contract with you.

We will store the data for as long as necessary to fulfill the contract. In addition, we store this data for the fulfillment of post-contractual obligations and due to commercial and tax retention periods for the statutory period. This retention period is usually ten years at the end of the respective calendar year.

Communication with us

You can contact us in various ways, including through the contact form on our website. We also inform you regularly with our newsletter by e-mail.

Newsletter

When registering for our newsletter, your e-mail address will be used for your own advertising purposes until you unsubscribe. You will receive regular information via e-mail on current topics as well as e-mails for special reasons, for example, special promotions. The e-mails may be personalized and customized based on our information about you.

If you have not given us your consent in writing. In that case, we will use the so-called double-opt-in procedure for registering for our newsletter, i.e., we will only send you a newsletter by e-mail if you have previously expressly confirmed to us that we should activate the newsletter dispatch. We will then send you a notification e-mail asking you to confirm that you wish to receive our newsletter by clicking on a link in this e-mail.

The legal basis for processing your data is your consent in accordance with Art. 6 (1) lit. (a) GDPR, if you have explicitly registered for the newsletter. In accordance with legal requirements, it may also be possible for you to receive our newsletter from us without your explicit consent or for us to contact you by e-mail, because you have ordered goods or services from us. In this context, your e-mail address and you have not objected to receiving information by e-mail. In this case, our legitimate interest in transmitting direct mail is pursuant to Art. 6(1) lit. (f) GDPR.

If you altogether no longer want to receive newsletters from us, you can revoke your once-given consent at any time with effect for the future or object to the further receipt of the newsletter without incurring any costs other than the transmission costs according to the basic rates. Simply use the unsubscribe link included in each newsletter or send a message to us or our Data Protection Officer.

Contact

You can contact us by e-mail or chat. If you would like to use one of these contact options, we collect the personal data you provide us with via the selected contact option. This can be your name, address, e-mail address, customer number, and telephone number. You can decide for yourself which information you want to give us about the contact options.

We process this data solely for the purpose of being able to answer or process your inquiry or request.

As far as you would like to use the contact form in our online offer, we collect the personal data that you provide in the contact form, in particular your name and e-mail address. In addition, we store the IP address as well as the date and time of the request. We process the data transmitted via the contact form exclusively for the purpose of being able to answer your inquiry or request.

Legal basis of the use of contact options, revocation

The legal basis for the processing of the data when using the offered contact options is your consent according to Art. 6(1)(a) GDPR. You can revoke your consent at any time. After the matter has been processed by us, the data is first stored in the event of any queries. Deletion of the data can be demanded at any time, otherwise, the deletion takes place after completion of the matter. We will delete the data immediately if we are not obliged to store it due to commercial or tax regulations.

Social Media

In our online and mobile offer, you will find links to the social network Facebook as well as to our YouTube channel. The links are indicated by the respective logo of the provider.

Clicking on the links opens the corresponding social media pages for which this Privacy Policy does not apply. For details of the applicable provisions, please refer to the respective Privacy Policies of each provider. You can find them under:

Facebook: https://www.facebook.com/policy.php
YouTube: https://policies.google.com/privacy

Your rights

According to GDPR, the persons concerned have different rights. If you want to assert this or want to receive further information, please feel free to contact us at any time.

The affected rights include in particular:

Right to information: According to Art. 15 GDPR, you can request a confirmation as to whether personal data concerning you is being processed by us. If such processing is available, you may also request further information about the processing from us.

Right to rectification: In accordance with Art. 16 GDPR, you are entitled to rectification and/or completion if the processed personal data concerning you is incorrect or incomplete.

Right to restriction of processing: Under certain conditions, you may request, pursuant to Art. 18 GDPR, to restrict the processing of your personal data.

Right to cancellation: According to Art. 17 GDPR, you also have the right under certain circumstances to demand the deletion of your personal data stored about you.

Right to data portability: In accordance with Art. 20 GDPR, you are also entitled, under certain conditions, to receive the personal data that you have provided in a structured, common, and machine-readable format and to transmit it without any obstruction from us to another person in charge.

If your personal data is based on legitimate interests and is processed in accordance with Art. 6(1)(1) lit. (f) GDPR, you have the right to file an objection against the processing of your personal data in accordance with Art. 21 GDPR, provided there are reasons for this arising from your particular situation.

Complaints

If you believe that the processing of your personal data by us does not comply with this Privacy Policy or the applicable Privacy Policy, you may complain to our Data Protection Officer. The Data Protection Officer will then examine the matter and inform you of the result of the test. In addition, you also have a right of appeal to a supervisory authority.

Changes to this Privacy Policy

The status of the Privacy Policy is indicated by the date (below). We reserve the right to change this Privacy Policy at any time with future effect. A current version is available directly from the online offer. Please look up the online offer regularly and find out about the current Privacy Policy.

December 27, 2021

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