Frequently Asked Questions (Help)

Q: What is digitizing?

Before any design can be embroidered on caps, clothing or accessories, it needs to be converted into a format that is accepted and readable by the embroidery machine used. The digitized file tells the embroidery machine where, how and which color to use while stitching. We provide that service.

Q: How much does it cost to estimate designs?

Price quotes and stitch estimates are free.

Q: How do I submit orders of my designs?

You will be required to upload your artwork (e-mail: and indicate size, colors, fabric application, machine format and your required turn-around time.

In order to digitize an artwork, you need to supply us with a good quality image. We prefer designs to be sent as vector files in formats CDR, CMX, EMF, WMF, AI, EPS. Bitmap files are also accepted (JPG, PNG, GIF or TIF).

Payment Methods

PayPal accepted. We will send you the invoice to pay after the order is confirmed by you.



Stitches Turn-Around Price
Up to 30,000* 1 day $9/1,000
Up to 30,000* 2 days $8/1,000
Up to 30,000* 3 days $7/1,000
30,000 to 49,999 3-5 days $150
50,000 to 69,999 3-5 days $200
70,000 and more 3-5 days $250
*Min. stitch charge of 2,000 stitches