Welcome to the Royal Present Embroidery (“Site”). Please review the Terms that govern your use of and purchase of Machine Embroidery Designs from our Site. By accessing, browsing, or using this Site, you acknowledge that you have read, understand, and agree to be bound by these terms. If you do not agree to these terms then please do not use this Site.

Payment

Pay Pal only.

Delivery of Machine Embroidery Designs

The Machine Embroidery Designs you purchase from us will be delivered in the form of electronic files (“E-Files”) to the E-mail address you provided to us in the Shipping Address section. Delivery is FREE and will be fulfilled typically within 24 hours after we have received your order.
It is recommended that you have at least 2MB (or more – depending on number and size of embroidery designs you purchased) of free space available in your E-mail box on your email server. Your E-mail address must match your IP address. Rejections may cause order to be voided without notice.
In order to simplify delivery and reduce bandwidth usage, the embroidery designs as well as any additional files will be packed into one or more compressed archives in the ZIP file format. In order to open (unpack) the E-files you may need WinZip version 8 or higher (may be downloaded from www.winzip.com if needed), the 7-Zip free file archiver (can be downloaded from www.7-zip.org) or any other file compression software capable of handling ZIP archive format.

Privacy Policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.
Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

 

Refund policy

Royal Present Embroidery offers a downloadable product in the form of machine embroidery software. This product is available to you immediately upon receipt of payment. Due to the nature of a virtual product, no refunds or exchanges will be issued. It is your responsibility to observe the sizing of designs to insure compatibility with your machine. Even if the design collection is offered in your Format it is not a guarantee that the designs will be size compatible. Collections purchased in the wrong size may be replaced with the correct size at the discretion of Royal Present. The exchange may incur an additional charge. Collections in the different sizes are considered to be separate Collections unless offered in a multi-sized pack.

We are not responsible for the results if a design is resized or converted to another format. Royal Present Embroidery test stitches every design, most frequently test stitching is done on cotton using a mid-weight tear-away stabilizer. Additional design requirements are noted within the chart information included with each Collection. Royal Present Embroidery cannot be responsible for the end result of stitched out designs when varied textiles are used. Although many different types and weights of fabrics with the proper stabilizers can be used in stitching out Royal Present Embroidery designs. We recommend always doing a test stitch out on the same type fabric with a like stabilizer that you intend to use for the final product to insure adjustments can be made if necessary.

If you experience problems with Royal Present Embroidery designs, please contact us for assistance in resolving the issues. With the designs being a virtual product and conversion being made with software outside the digitizing program, errors can occur. Difficulties with downloads, empty or corrupted files have occurred simply by the nature of the product. We try to assist to the best of our ability to insure the best product possible.

Royal Present Embroidery offers many free designs to allow you the opportunity to try our designs. Check the free design archives for the currently offered freebies.

If you have questions about the above, let us know! Send an email to royalpresentembroidery@gmail.com

 

Corrections of errors and inaccuracies
The information on the Royal Present Embroidery Site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you.

 

 

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