What is included in the embroidery download?
~ machine embroidery designs in a variety of popular formats: .pes, .pec, .sew, .dst, .jef, .vip, .hus…
~ design image
~ JPG file with detailed instructions | color chart
You can read about design formats here: Embroidery machines file formats
It’s impossible for one file format to be compatible with all embroidery machines that’s why we offer several formats. Here is what you would receive in the ZIP file:
If you don’t find the necessary format in our archive, you can use the converter program included with the embroidery machine or you can use the free embroidery conversion program Wilcom TrueSize (free download).
Please note that the converted embroidery design file may not be an exact replica of the original file. If for some reason you received a “problem” file, please let us know using our contact form. We will do our best to fix any discrepancy in the file and send you a revised version.
Where is my purchase order email?
Usually the purchase order email is sent within minutes after a successful purchase. If you haven’t received your purchase order email please try one of the following:
~ Check your spam/junk mail folder. Strict junk filters may mistake the purchase order for spam email so please check your junk mail for the purchase order email.
~ Wait for half an hour. For various technical reasons it could take a bit longer than usual for the email to arrive, so sometimes the best thing to do is wait for a short while.
Thank you for choosing our designs!